📣 Are You Ignoring Feedback? Here’s Why It’s Costing You Customers

Sponsored by

‎ ‎

Hey Waivly Discover crew! 🧑‍🚀 What are you working on today? Let us know by replying to this email - We read every reply.

Your users are talking—but are you listening? Feedback is the lifeblood of any successful product, and ignoring it is like flying blind. The good news? You don’t need to implement every suggestion, but learning to handle feedback smartly can be a game-changer for growth.

TODAY’S TIP

^_FEEDBACK
Listen To User Feedback

Start by making it easy for users to share their thoughts. Whether it’s a feedback form, a live chat widget, or simply asking for opinions in-app, open the door for communication. But don’t stop there—go out of your way to collect insights from people who aren’t reaching out. A quick survey or one-on-one interviews with churned users can reveal pain points you never even considered.

Once you’ve gathered the data, the real magic happens: sorting the signal from the noise. Not all feedback is actionable, and trying to please everyone is a recipe for mediocrity. Instead, look for recurring themes. If multiple users are mentioning the same issue or requesting the same feature, that’s your cue to prioritize it.

Be transparent about what you’re doing with the feedback. Users love to see that their input matters, so keep them in the loop. Whether it’s a public roadmap or a simple email update saying, “We heard you, and here’s what we’re doing about it,” showing you care builds loyalty and trust.

^{_{NEWSLETTER SPONSORED BY}}
Pinata

Try the internet’s easiest File API

Tired of spending hours setting up file management systems? Pinata’s File API makes it effortless. With simple integration, you can add file uploads and retrieval to your app in minutes, allowing you to focus on building features instead of wasting time on unnecessary configurations. Our API provides fast, secure, and scalable file management without the hassle of maintaining infrastructure.

Try it now!

And here’s the thing—sometimes feedback isn’t about adding features; it’s about removing friction. Small tweaks, like simplifying your onboarding or fixing a pesky bug, can have a bigger impact than launching a flashy new update.

Finally, remember that feedback is a two-way street. Don’t just gather it—use it to start conversations. Engage with your users, clarify their pain points, and let them feel involved in the evolution of your product. The closer you align with their needs, the easier it becomes to turn casual users into lifelong fans.

Your product’s success doesn’t hinge on guessing what people want—it comes from listening to what they’re already telling you.

LANDING BACK AT BASE

^{_{THANKS FOR READING}}
That wraps up today’s Waivly Discover tip

We hope you found today’s tip valuable 🙌 Need help with something else? Let us know. Want to share feedback or suggestions? Respond to this email‏ - We read every reply! Make sure to follow us on X, TikTok, YouTube, Instagram, and LinkedIn for more from us each day - We’re @Waivly everywhere!‎‎